Frequently Asked Questions

Q. How do I send you my login credentials?

A You can include a self-destructing link with your login credentials during checkout. Or you can send them to us after you've signed up. Get them to us at your convenience.

Q. How long will my care plan take to implement?

A Once you sign up, we'll have your plan set up within 24-48 hours. Everything from speed improvements to security optimization will be addressed by our team automatically.

Q. Will you help me get started with my plan?

A We'll send you a series of introductory emails detailing how to effectively ask for edits, the best screen capture tools and other ways to get the most value out of your plan.

Q. What's included in your unlimited edits?

A Unlimited edits do include edits to content, changing plugin settings and CSS adjustments. They do not included custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress or building out a new website or subdomain.

Q. Do you manage WooCommerce websites?

A Websites with advanced functionality like this require our Perform Plan. They take more resources for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.

Q. Does it matter what hosting provider I'm using?

A We’ll work with anybody regardless of their hosting provider. We understand that different websites have different needs and that people have realistic budgets that they have to meet. If you'd like to upgrade, we recommend our trusted hosting package.